Category: Massillon

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

About BrightView Health

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.

We continue to grow our presence nationwide as we stay committed to serving patients and saving lives!

Position Summary:

The Advanced Practitioner will be responsible for providing medical services in collaboration

with a licensed physician. The Advance Practitioner will implement treatment plans in

coordination with the supervising physician and inform patients about the medical

components of their treatment. The goal of this position is to be a key component of the

integrated care team that provides high quality comprehensive care to each of our patients.

Job Responsibilities:

• Mentor and conduct professional development activities in medical subjects relevant to the patient’s treatment.

• Participate in all trainings as required by federal, state, local, and accrediting agencies and comply with all accrediting, federal, state, and local regulatory agency requirements.

• Develop and present training content for education on various medical topics relevant to

substance use disorders and general good health practices.

• Perform medical services within the scope of his/her education, training, and expertise.

• Ensure implementation of medical quality health standard for both patients and employees.

• Provide medical input into overall program philosophy, treatment services, and patient

care.

• Provide a response to emergency care providers when they require consultation for one of

the program patients.

• Collaborate whenever necessary with other physicians, clinics or hospitals participating in the treatment of program patients.

• Attend weekly treatment team meetings, as well as outside seminars and training.

• Hold a basic understanding of drug/alcohol abuse and addiction and keep updated on

current drug abuse and treatment information.

• Develop professional, helpful, and effective relationships with patients, team members, and constituents.

• Ensure treatment center meets all accreditation standards related to medical, health, and

safety issues.