Patient Services RepresentativeLancaster, OH

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Why You’ll Love This Job

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

  • ADMINISTRATIVE DUTIES:
    • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
    • Schedule and confirm patient appointments.
    • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
  • COORDINATION AND COMMUNICATION:
    • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
    • Attend required meetings/huddles and collaboration within clinic team.
  • DOCUMENTATION AND COMPLIANCE:
    • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
    • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE:
    • Preferred: 2+ years of prior front desk experience.

 

  • EDUCATION:
    • Required: Highschool Diploma or equivalent.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 11383

Patient Services RepresentativeMassillon, OH

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Why You’ll Love This Job

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

  • ADMINISTRATIVE DUTIES:
    • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
    • Schedule and confirm patient appointments.
    • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
  • COORDINATION AND COMMUNICATION:
    • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
    • Attend required meetings/huddles and collaboration within clinic team.
  • DOCUMENTATION AND COMPLIANCE:
    • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
    • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE:
    • Preferred: 2+ years of prior front desk experience.

 

  • EDUCATION:
    • Required: Highschool Diploma or equivalent.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 11386

Behavioral Health TherapistChillicothe, OH

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Why You’ll Love This Job

BEHAVIORAL HEALTH THERAPIST

 
Join our dynamic team as a Therapist where your passion for helping individuals on their journey to recovery will find purpose. As a Therapist, you will play a pivotal role in providing compassionate and evidence-based therapy to those seeking support for substance abuse. If you are dedicated to making a meaningful impact, thrive in a collaborative and supportive environment, and are committed to the highest standards of care, we invite you to contribute to our mission of fostering positive change in the lives of those affected by addiction. Take the next step in your career and be part of a team that is dedicated to transforming lives and creating a path to lasting recovery. 

 

RESPONSIBILITIES: 

  • CLINICAL CARE: 
    • Plan and conduct group therapy sessions and patient intake assessments. 
    • Assist with treatment planning and review progress towards treatment plan goals. 
    • Provide crisis and de-escalation techniques. 
    • Establish treatment plans at the individual patient level. 
    • Consistently provide primarily independent therapy sessions for patients with  Substance Use Disorder. 
    • Demonstrate competency for individual counseling. 
    • Conduct occasional individual counselor sessions as appropriate to competency level. 
       
  • COORDINATION AND COLLABORATION
    • Coordinate patient care with the onsite multidisciplinary team. 
    • Attend required meetings, including on-site staff meetings, supervision, multidisciplinary team meetings, individual and group supervision, and quarterly in-service. 
    • Carry and effectively manage a caseload of patients. 
       
  • DOCUMENTATION AND COMPLIANCE
    • Timely and comprehensively document all necessary treatment data into the electronic patient health record. 
    • Ensure adherence to all necessary regulatory and company compliance requirements. 
       
  • TRAINING AND MENTORSHIP 
  • Provide occasional training/onboarding support for new hire Counselor I. 
  • Offer training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics. 

 

KNOWLEDGE SKILLS, AND ABILITIES 

  • Excellent verbal and written communication skills 
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients. 
  • Competent at working with a diverse population of colleagues and patients.
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency. 
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment. 
  • Adaptable and agile within a dynamic work environment 
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred. 
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements. 
  • Familiarity with HIPAA and 42-CFR Part 2 desired 
  • Prior experience with harm reduction a plus 

Skills & Qualifications

QUALIFICATIONS: 

  • EXPERIENCE 
  • Required: 1+ year experience as Counselor I or other relevant experience 
  • Preferred: 2+ years’ experience in relevant field 
     
  • EDUCATION: 
  • Required: Consistent with state-level regulation and requirements, at minimum a Masters Degree
  • Preferred: Masters Degree
     

LICENSES AND CERTIFICATIONS 

  • REQUIRED:  
  • Active clinical licensure consistent with state-level regulatory requirements
  • Licensure preferred: LSW, LPC, MFT, LPCC, LICDC, LISW, LMFT
     

BENEFITS AND PERKS 

  • PTO (Paid Time Off) 
  • Immediately vested and eligible in 401k program with employer match. 
  • Company-sponsored ongoing training and certification opportunities. 
  • Full comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability and accident insurance. 
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) 
  • Tuition Reimbursement after 1 year in a related field 

 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. 

 

Compensation Range Based on Skills & Experience: $55,000 – $60,000.00 annually.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success! 

Apply Now

Job Number: 11392

Nurse Practitioner/PA-C (Addiction Medicine)Dayton, OH

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Why You’ll Love This Job

About BrightView Health

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.

We continue to grow our presence nationwide as we stay committed to serving patients and saving lives!

Position Summary:

The Advanced Practitioner will be responsible for providing medical services in collaboration

with a licensed physician. The Advance Practitioner will implement treatment plans in

coordination with the supervising physician and inform patients about the medical

components of their treatment. The goal of this position is to be a key component of the

integrated care team that provides high quality comprehensive care to each of our patients.

Job Responsibilities:

  • Mentor and conduct professional development activities in medical subjects relevant to the patient’s treatment.

  • Participate in all trainings as required by federal, state, local, and accrediting agencies and comply with all accrediting, federal, state, and local regulatory agency requirements.

  • Develop and present training content for education on various medical topics relevant to

substance use disorders and general good health practices.

  • Perform medical services within the scope of his/her education, training, and expertise.

  • Ensure implementation of medical quality health standard for both patients and employees.

  • Provide medical input into overall program philosophy, treatment services, and patient

care.

  • Provide a response to emergency care providers when they require consultation for one of

the program patients.

  • Collaborate whenever necessary with other physicians, clinics or hospitals participating in the treatment of program patients.

  • Attend weekly treatment team meetings, as well as outside seminars and training.

  • Hold a basic understanding of drug/alcohol abuse and addiction and keep updated on

current drug abuse and treatment information.

  • Develop professional, helpful, and effective relationships with patients, team members, and constituents.

  • Ensure treatment center meets all accreditation standards related to medical, health, and

safety issues.

Skills & Qualifications

Job Qualifications:

  • Master’s degree or equivalent

  • Active state licensure (FNP/APRN/CNP/PMHNP/PA-C)

  • 3 to 5 years’ experience preferred, with at least 1 year of experience in addiction treatment setting preferred

  • D.E.A licensure as required by BrightView

What BrightView Has to offer

  • PTO (Paid Time Off)

  • Immediately vested and eligible in 401k – BrightView will match 100% of the first 3% of Employee contributions and 50% of the next 2% of contributions.

  • Company sponsored ongoing training and certification opportunities.

  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)

  • Tuition Reimbursement after 1 year in related field

Apply Now

Job Number: 11380

Patient Access Specialist INorwood, OH

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Why You’ll Love This Job

Why You’ll Love This Patient Access Specialist I Job
Want a job where you can help patients and their families? Do you want to work with a close-knit
the team that shares a passion for making a difference? Join the team in our Patient Access
Specialist I position and take the first step towards a career you can be proud of.

When you join BrightView Health, you become part of a collaborative culture where your
team members want to help you succeed. You are encouraged to share your ideas and
collaborate with your compassionate team members to build a brighter future for the
patients we serve. Plus, we invest in your future through great benefits, competitive
compensation, and career development opportunities to help you build a career you love.

Help make a difference in the lives of the patients and families we serve and apply to our
Patient Access Specialist I position today!

Patient Access Specialist I Job Responsibilities
• Initiate new and existing patient scheduling requests.
• Conduct new patient intake and scheduling procedures.
• Review all scheduling daily.
• Communicate scheduling issues with managers and providers.
• Manage provider calendars for all offices.
• Understand patient scheduling guidelines and the patient scheduling process in the
EMR.
• Provide excellent customer service in scheduling.
• Implement directives from the Lead Patient Access Specialist or Director.
• Participate in special projects and assignments as requested by the Lead Patient

Skills & Qualifications

Patient Access Specialist I Job Qualifications
• High School Diploma or equivalent required
• Must hold and maintain a valid driver’s license
• 1 to 3 years related experience required

Apply Now

Job Number: 11367

Manager of Infection ControlNorwood, OH

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Why You’ll Love This Job

SUMMARY:  

The Manager of Infection Control is responsible for the development, implementation, and management of infection prevention and control programs across our ambulatory addiction medicine clinic system. This role ensures compliance with the Joint Commission standards and other regulatory and state-specific licensure requirements to protect patients, staff, and visitors from healthcare-associated infections. The Manager of Infection Control collaborates with various departments, including Legal, Human Resources, and Corporate Compliance, to ensure comprehensive infection control measures are in place. This position does not have direct reports. 

RESPONSIBILITIES: 

  • PROGRAM, POLICY, AND PROCEDURE DEVELOPMENT: 
  • Create and execute comprehensive infection prevention and control programs across all clinic locations. 

  • Establish, enforce, and continuously improve infection control policies and procedures in line with Joint Commission standards and state and federal regulations. 

  • Review, update, and create infection control policies and procedures to reflect current best practices and regulatory requirements. 

  • Ensure accessibility and understanding of policies by all relevant staff members. 

  • Collaborate with multidisciplinary teams to integrate effective infection control practices into all patient care processes. 

  • SURVEILLANCE AND DATA ANALYSIS: 

  • Design and implement a robust surveillance system to monitor infection rates and trends within the clinic system. 

  • Analyze infection control data and generate actionable reports to identify areas for improvement and present findings to leadership and stakeholders.

  • EDUCATION AND TRAINING: 

  • Develop and deliver comprehensive education and training programs for all staff on infection prevention and control practices. 

  • Regularly assess and update staff competencies in infection control measures to ensure compliance and effectiveness. 

  • COMPLIANCE AND RISK AUDITING: 

  • Develop and conduct regular audits and inspections of clinic facilities to ensure adherence to infection control standards. 

  • Lead proactive efforts to prepare for and achieve Joint Commission accreditation, ensuring continuous compliance. 

  • Create and implement corrective action plans for any deficiencies identified during regulatory surveys. 

  • Ensure timely and accurate reporting of infectious diseases to relevant public health authorities in compliance with local, state, and federal regulations. 

  • Identify and mitigate infection control risks within the clinic environment. 

  • Participate in risk assessment and quality improvement initiatives to enhance overall infection control measures. 

  • Act as the primary liaison between the clinic system and external regulatory bodies regarding infection control matters. 

  • OUTBREAK MANAGEMENT: 

  • Lead and document investigations and responses to infection outbreaks within the clinic system. 

  • Develop and implement corrective action plans to prevent recurrence of outbreaks. 

Skills & Qualifications

  • EXPERIENCE 

  • Minimum of 5 years of experience in infection control, preferably in an ambulatory or addiction medicine setting. 

  • EDUCATION: 

  • Bachelor’s degree in Nursing, Public Health, or a related field. Master’s degree preferred. 

  • Certification in Infection Control (CIC) required. 

KNOWLEDGE SKILLS, AND ABILITIES 

  • Project management 

  • Critical thinking and problem-solving 

  • Effective communication and interpersonal skills 

  • Ability to educate and train diverse staff 

  • Proficiency in data analysis and reporting 

  • Attention to detail and strong organizational skills 

  • In-depth knowledge of the Joint Commission standards and other relevant regulatory requirements. 

  • Strong analytical, organizational, and communication skills. 

  • Proven ability to lead and manage infection control programs effectively. 

  • Experience with electronic health records and infection control software systems

Apply Now

Job Number: 11364

Community Outreach ManagerParma, OH

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Why You’ll Love This Job

COMMUNITY OUTREACH MANAGER

 

Are you a dynamic and results-driven professional with a passion for making a positive impact in the community? BrightView, a leading provider of addiction treatment services, is seeking a dedicated and strategic individual to fill the role of Community Outreach Manager. As a critical member of our development team, you will play a key role in driving the success of BrightView by fostering relationships, engaging communities, and implementing outreach strategies in the markets that we serve. If you are enthusiastic about building partnerships, increasing brand awareness, and contributing to the growth of an organization committed to transforming lives, we invite you to bring your skills and passion to our team. Join us in making a difference and become an integral part of BrightView’s mission to provide exceptional care and support to those in need. Apply today to be a catalyst for positive change!

Top of Form

RESPONSIBILITIES:

  • RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
    • Identify, establish, and maintain relationships with key potential referral partners.
    • Act as a liaison for external marketing campaigns and advertisements.
    • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other stakeholders to develop/maintain clear pathways for patient access to treatment.
  • COMMUNITY ENGAGEMENT AND EDUCATION:
    • Develop in-depth knowledge of BrightView’s service offerings and maintain clear pathways for patients to enter treatment.
    • Actively engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness in the marketplace.
  • STRATEGIC PLANNING AND MISSION ALIGNMENT:
    • Understand the mission of BrightView and align outreach efforts accordingly.
    • Identify relevant trends and market opportunities for strategic planning.
    • Develop and implement outreach activities, campaigns, and strategies aligned with the organization’s mission.
  • COMMUNICATION AND DOCUMENTATION
    • Serve as a spokesperson/representative for the BrightView organization at meetings and special events, implementing outreach strategies and communications.
    • Provide guidance and development on marketing materials to support outreach efforts.
    • Maintain accurate recordkeeping duties and support for contact management, trend analysis, and reporting.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Proven ability to achieve sales or business development objectives.
  • Active knowledge of addiction medicine/behavioral health industry/markets
  • Outgoing personality, ability to connect and engage people openly and build rapport.
  • Ability to work independently as well as collaboratively with various teams.
  • Ability to travel when needed and flexibility in scheduling. 
  • Excellent communication skills, time management and ability to utilize reporting and CRM software platforms.

 

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE
    • Required: 2+ years of experience in a similar role
  • EDUCATION:
    • Associate Degree or equivalent experience (Required)
    • Bachelor’s Degree in Marketing, Business Administration, or related equivalent experience (Preferred)            

BENEFITS AND PERKS:

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

 

Apply Now

Job Number: 11355

Addiction Nurse – RNMason, OH

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Why You’ll Love This Job

Registered Nurse

Are you a dedicated and experienced Registered Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate RN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health and substance use disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES:

  • NURSING CARE/ MEDICATION ADMINISTRATION:
    • Administers/dispenses medication and injections according to accepted nursing practice guidance.
    • Manages patient medication preselection and drug administration.
    • Performs initial inductions and provide medical services as needed.
  • TREATMENT PLANNING AND PROGRESS MONITORING:
    • Conducts assessments and monitors vital signs for dose changes.
    • Educate patients related to treatment, health, and safety policies.
  • COORDINATION AND COMMUNICATION:
    • Schedules appointments and document no-shows in system.
    • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
    • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
  • DOCUMENTATION AND COMPLIANCE:
    • Accurately maintains, monitors, and reconciles medication inventory.
    • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
    • Completes documentation using the designated EMR. 
    • Complies with the BrightView Infection Control plan and educates patients and staff.

KNOWLEDGE SKILLS, AND ABILITIES

  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
  • Competent at working with a diverse population of colleagues and patients
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Strong attention to detail and sense of urgency
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
  • Familiarity with HIPAA 42-CFR Part 2 desired
  • Prior experience with harm reduction a plus

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE
    • Required: minimum of 1 year of nursing experience, preferably in drug/alcohol or psychiatric setting.
    • Preferred: 2+ years of nursing experience, preferably in drug/alcohol or psychiatric setting.
  • EDUCATION:
    • Required: Associates Degree in Nursing, (NDA), Bachelor of Science in Nursing (BSN)

LICENSES AND CERTIFICATIONS

  • REQUIRED: State Registered Nurse (RN)

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 11345