Category: Midlothian

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

COMMUNITY OUTREACH MANAGER

Are you a dynamic and results-driven professional with a passion for making a positive impact in the community? BrightView, a leading provider of addiction treatment services, is seeking a dedicated and strategic individual to fill the role of Community Outreach Manager. As a critical member of our development team, you will play a key role in driving the success of BrightView by fostering relationships, engaging communities, and implementing outreach strategies in the markets that we serve. If you are enthusiastic about building partnerships, increasing brand awareness, and contributing to the growth of an organization committed to transforming lives, we invite you to bring your skills and passion to our team. Join us in making a difference and become an integral part of BrightView’s mission to provide exceptional care and support to those in need. Apply today to be a catalyst for positive change!

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RESPONSIBILITIES:

• RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
  • Identify, establish, and maintain relationships with key potential referral partners.
  • Act as a liaison for external marketing campaigns and advertisements.
  • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other stakeholders to develop/maintain clear pathways for patient access to treatment.
• COMMUNITY ENGAGEMENT AND EDUCATION:
  • Develop in-depth knowledge of BrightView’s service offerings and maintain clear pathways for patients to enter treatment.
  • Actively engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness in the marketplace.
• STRATEGIC PLANNING AND MISSION ALIGNMENT:
  • Understand the mission of BrightView and align outreach efforts accordingly.
  • Identify relevant trends and market opportunities for strategic planning.
  • Develop and implement outreach activities, campaigns, and strategies aligned with the organization’s mission.
• COMMUNICATION AND DOCUMENTATION
  • Serve as a spokesperson/representative for the BrightView organization at meetings and special events, implementing outreach strategies and communications.
  • Provide guidance and development on marketing materials to support outreach efforts.
  • Maintain accurate recordkeeping duties and support for contact management, trend analysis, and reporting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to achieve sales or business development objectives.
• Active knowledge of addiction medicine/behavioral health industry/markets
• Outgoing personality, ability to connect and engage people openly and build rapport.
• Ability to work independently as well as collaboratively with various teams.
• Ability to travel when needed and flexibility in scheduling. 
• Excellent communication skills, time management and ability to utilize reporting and CRM software platforms.

Medical Assistant

Join our team at BrightView Health as a Medical Assistant and contribute to providing high-quality patient care by following established treatment program policies and procedures. As a Medical Assistant, you will adhere to current medical standards and practices while utilizing your medical skills for planning, assessment, intervention, and evaluation of patient needs. Additionally, you will be responsible for performing laboratory procedures in accordance with best practices, all under appropriate supervision.

RESPONSIBILITIES:

• PATIENT CARE:
  • Complete patient vital signs, TB testing, and blood draws.
  • Facilitate timely and efficient patient flow for the duration of their visit.
  • Perform administrative duties to support patient flow as assigned.
  • Prepare specimens for shipping.
  • Maintain appropriate inventory of laboratory supplies and a sanitary, organized work environment.
  • Provide input on overall treatment philosophy, treatment services, and patient care.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams regarding patient appointments.
  • Attend required meetings/huddles and collaboration within center team.
  • Consult team members on lab testing, results, and patient issues.
• DOCUMENTATION AND COMPLIANCE:
  • Ensure timely and accurate collection of laboratory specimens consistent with federal and state regulations.
  • Timely review, posting, and dissemination of laboratory results.
  • Complete timely and comprehensive documentation into the Electronic Medical Records (EMR).
  • Maintain new and existing patient accounts, including insurance and billing information.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired.
• Prior experience with harm reduction a plus.

CARE COORDINATOR

Join BrightView as a Care Coordinator and play a vital role in providing coordination, assessment, and treatment planning services to patients with substance use disorder (SUD). In this pivotal position, you will support BrightView’s patients by ensuring access to essential medical, social, educational, and community services necessary to meet their basic human needs. As a key member of our comprehensive care team, you will champion our patients’ ability to achieve stability and productivity for lasting recovery. If you’re passionate about making a difference in the lives of individuals struggling with SUD and thrive in a collaborative environment, we invite you to join us in our mission.

RESPONSIBILITIES:

• CLINICAL CARE:
  • Responsible for assessing patient eligibility for specific service needs.
  • Assist patients in accessing appropriate medical, social, educational, and employment resources.
  • Evaluate effectiveness of recommended services and adjusts recommendations as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Develop individualized integrated action plans for each patient.
  • Refer and connect patients and families with available resources, monitor adherence to recommendations, and follow up accordingly.
  • Monitor and ensure patients are seeing health care professionals outside of BrightView as outlined by the BrightView treatment plan.
  • Provide crisis and de-escalation techniques.
• COORDINATION AND COMMUNICATION:
  • Ensure patients have reliable, consistent transportation to BrightView and other care providers.
  • Attend required meetings including individual and group supervision, treatment team meetings and quarterly in-service meetings.
• DOCUMENTATION AND COMPLIANCE:
  • Complete detailed reports on needs assessments and care coordination activities.
  • Timely and comprehensively document all necessary care coordination data into the electronic patient health record, following adherence to all necessary regulatory and company compliance requirements.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired
• Prior experience with harm reduction a plus