Category: Roanoke

Medical Assistant

Join our team at BrightView Health as a Medical Assistant and contribute to providing high-quality patient care by following established treatment program policies and procedures. As a Medical Assistant, you will adhere to current medical standards and practices while utilizing your medical skills for planning, assessment, intervention, and evaluation of patient needs. Additionally, you will be responsible for performing laboratory procedures in accordance with best practices, all under appropriate supervision.

RESPONSIBILITIES:

• PATIENT CARE:
  • Complete patient vital signs, TB testing, and blood draws.
  • Facilitate timely and efficient patient flow for the duration of their visit.
  • Perform administrative duties to support patient flow as assigned.
  • Prepare specimens for shipping.
  • Maintain appropriate inventory of laboratory supplies and a sanitary, organized work environment.
  • Provide input on overall treatment philosophy, treatment services, and patient care.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams regarding patient appointments.
  • Attend required meetings/huddles and collaboration within center team.
  • Consult team members on lab testing, results, and patient issues.
• DOCUMENTATION AND COMPLIANCE:
  • Ensure timely and accurate collection of laboratory specimens consistent with federal and state regulations.
  • Timely review, posting, and dissemination of laboratory results.
  • Complete timely and comprehensive documentation into the Electronic Medical Records (EMR).
  • Maintain new and existing patient accounts, including insurance and billing information.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired.
• Prior experience with harm reduction a plus.

SUBSTANCE ABUSE COUNSELOR 

Are you a dedicated and experienced Counselor with a passion for assisting individuals on their journey towards recovery? We’re looking for a proactive and compassionate Substance Abuse Counselor to contribute to our treatment team. If you excel in a dynamic counseling environment, possess a profound understanding of addiction therapy, and are committed to delivering quality care, your role will be crucial in shaping the future of our therapeutic programs. Join us in making a meaningful impact on the lives of those seeking recovery. Apply now and become a key contributor to our mission of supporting individuals on their path to wellness! 

RESPONSIBILITIES: 

• CLINICAL CARE: 
  • Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines. 
  • Provide crisis and de-escalation techniques. 
  • Conduct individual counselor sessions as appropriate to competency level. 
• TREATMENT PLANNING AND PROGRESS MONITORING: 
  • Assist with treatment planning. 
  • Review progress towards treatment plan goals. 
• COORDINATION AND COMMUNICATION: 
  • Coordinate patient care with the onsite multidisciplinary team. 
  • Ensure timely care delivery, meeting performance standards, and ensuring a high-quality patient experience. 
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings. 
  • Carry and effectively manage a caseload of patients. 

• DOCUMENTATION AND COMPLIANCE: 
  • Timely and comprehensively document all necessary treatment data into the electronic patient health record. 
  • Follow adherence to all necessary regulatory and company compliance requirements. 
  • Attend required meetings, including individual and group supervision, and quarterly in-service. 

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

Licensed Practical Nurse

Are you a dedicated and experienced Licensed Practical Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate LPN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES

• NURSING CARE/ MEDICATION ADMINISTRATION:
  • Administers/dispenses medication and injections according to accepted nursing practice guidance.
  • Manages patient medication preselection and drug administration.
  • Performs initial inductions and provide medical services as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Conducts assessments and monitors vital signs for dose changes.
  • Educate patients related to treatment, health, and safety policies.
• COORDINATION AND COMMUNICATION:
  • Schedules appointments and document no-shows in system.
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
  • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
• DOCUMENTATION AND COMPLIANCE:
  • Accurately maintains, monitors, and reconciles medication inventory.
  • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
  • Completes documentation using the designated EMR. 

KNOWLEDGE SKILLS, AND ABILITIES

• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Strong attention to detail and sense of urgency
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

Licensed Practical Nurse

Are you a dedicated and experienced Licensed Practical Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate LPN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES:

• NURSING CARE/ MEDICATION ADMINISTRATION:
  • Administers/dispenses medication and injections according to accepted nursing practice guidance.
  • Manages patient medication preselection and drug administration.
  • Performs initial inductions and provide medical services as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Conducts assessments and monitors vital signs for dose changes.
  • Educate patients related to treatment, health, and safety policies.
• COORDINATION AND COMMUNICATION:
  • Schedules appointments and document no-shows in system.
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
  • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
• DOCUMENTATION AND COMPLIANCE:
  • Accurately maintains, monitors, and reconciles medication inventory.
  • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
  • Completes documentation using the designated EMR. 

KNOWLEDGE SKILLS, AND ABILITIES

• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Strong attention to detail and sense of urgency
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

CARE COORDINATOR

Join BrightView as a Care Coordinator and play a vital role in providing coordination, assessment, and treatment planning services to patients with substance use disorder (SUD). In this pivotal position, you will support BrightView’s patients by ensuring access to essential medical, social, educational, and community services necessary to meet their basic human needs. As a key member of our comprehensive care team, you will champion our patients’ ability to achieve stability and productivity for lasting recovery. If you’re passionate about making a difference in the lives of individuals struggling with SUD and thrive in a collaborative environment, we invite you to join us in our mission.

RESPONSIBILITIES:

• CLINICAL CARE:
  • Responsible for assessing patient eligibility for specific service needs.
  • Assist patients in accessing appropriate medical, social, educational, and employment resources.
  • Evaluate effectiveness of recommended services and adjusts recommendations as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Develop individualized integrated action plans for each patient.
  • Refer and connect patients and families with available resources, monitor adherence to recommendations, and follow up accordingly.
  • Monitor and ensure patients are seeing health care professionals outside of BrightView as outlined by the BrightView treatment plan.
  • Provide crisis and de-escalation techniques.
• COORDINATION AND COMMUNICATION:
  • Ensure patients have reliable, consistent transportation to BrightView and other care providers.
  • Attend required meetings including individual and group supervision, treatment team meetings and quarterly in-service meetings.
• DOCUMENTATION AND COMPLIANCE:
  • Complete detailed reports on needs assessments and care coordination activities.
  • Timely and comprehensively document all necessary care coordination data into the electronic patient health record, following adherence to all necessary regulatory and company compliance requirements.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

BEHAVIORAL HEALTH SUPERVISOR

Are you a dedicated and experienced Behavioral Health professional with a passion for helping individuals on their recovery journey? We’re seeking a proactive and compassionate Behavioral Health Supervisor to help guide our treatment team. If you thrive in a dynamic healthcare environment, possess a deep understanding of addiction therapy, and are committed to providing quality care, you’ll be instrumental in shaping the future of our therapeutic programs. Join us in making a meaningful impact on the lives of those seeking recovery. Apply now and be a key player in our mission to support individuals on their path to wellness!

RESPONSIBILITIES:

• BEHAVIORAL HEALTH LEADERSHIP:
  • Provide direct patient care alongside supervision for behavioral health staff.
  • Offer expertise on best practices and guidelines.
  • Evaluate treatment plans, documentation, and services.
• PERFORMANCE MANAGEMENT:
  • Ensure teams meet performance measures in compliance.
  • Prioritize the patient experience while maintaining compliance.
• TRAINING AND ONBOARDING:
  • Oversee onboarding and training for new hires.
  • Implement policies, workflows, and trainings.
• COLLABORATION AND COMMUNICATION:
  • Participate in and occasionally lead meetings and in-services.
  • Partner with Operations Director for proper care.
  • Provide updates on recruitment progress and market insights.
• COMPLIANCE MANAGEMENT:
  • Adhere to and manage compliance for supervision activities.
  • Embrace and promote a culture of compliance.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication skills.
• High empathy and compassion for patients.
• Competent in working with a diverse population.
• Team player and natural problem solver.
• Adaptable and agile in a dynamic environment.
• Technologically capable, MS Office familiarity preferred.
• Strong commitment to compliance and integrity.
• Emerging leadership capabilities and early project management potential.