Category: Virginia Beach

Why You’ll Love This Patient Services Representative Job

Ready to make a difference in the lives of patients and families suffering from substance use disorder? Want to join a team where you have a voice in shaping our future? Start a career you love BrightView Health as a Patient Services Representative position.

Patient Services Representatives are instrumental in managing the workflow of the center. It is the representative’s responsibility to assist in the management of patients while they are at the center. This may include monitoring the patients while in therapy or in the facility, transporting patients to the pharmacy or other care providers, and managing the patient during their time in the center.

When you join the BrightView Health team, you will provide care to individuals and families who need it most. Here, you will grow alongside a dedicated team who will encourage you and want your voice to be heard. Along with providing patient care, you will experience growth opportunities, competitive compensation, and benefits. With the support of your team, you will thrive in this Patient Services Representative position.

Bring your passion and skills to work each day and build a career you love at BrightView Health. Apply for our Patient Services Representative position today!

Patient Services Representative Responsibilities

• Responsible for maintaining all new and current patient accounts.

• Handle all patient inquiries regarding the program, appointments, and fees.

• Scheduling appointments for patients.

• Communicating with various teams regarding patient appointments.

• Ensuring patient accounts are current and in good standing.

• Ensuring billing information, including insurance information, is accurate and updated.

About BrightView Health 

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach. 

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.  

 We continue to grow our presence nationwide as we stay committed to serving patients and saving lives! 
 

Position Summary: 

The Care Coordinator will provide care coordination, assessment, and treatment planning services to patients with a substance use disorder. Care coordination services mean those activities provided to assist and support individuals in gaining access to needed medical, social, educational and other services essential to meeting basic human needs. Care coordination  services at BrightView consist of: (1) assessment of the eligible patient to determine service needs; (2) development of an individualized integrated action plan; (3) referral and related activities to help the patient obtain needed services; (4) monitoring and follow-up; and (5) evaluation. 

Job Responsibilities: 

• Connect patients and families with available resources and follow-up to document use/success of referral. 

• Complete detailed reports on needs assessments and care coordination activities. 

• Input accurate and complete case management data into electronic patient database. 

• Assist patients in accessing appropriate medical, social, educational, and employment resources. 

• Monitor and ensure patients are seeing health care professionals outside of Brightview when required by the BrightView treatment team. 

• Provide crisis and de-escalation techniques. 

• Assure documentation is completed in compliance with contract regulatory agency requirements and best practices. 

• Ensure patients have reliable, consistent transportation to BrightView and other care providers. 

• Coordinate patient care with other BrightView team members. 

• Complete documentation within specified timeframe using Electronic Medical Records. 

• Attend required meetings including individual and group supervision, treatment team meeting, and quarterly in-service.