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Computer Support Specialist IINorwood, OH

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Why You'll Love This Job

Position Summary:

This individual is responsible for supporting BrightView employees’ information technology needs. The IT Computer Support Specialist will implement and maintain computing, network, and infrastructure assets for end users.

Essential Job Duties:

· Work on BrightView’s Service Desk team to provide onsite and remote support.

· Assist staff with technical support for laptop and desktop computers, mobile devices and applications.

· Resolve IT tickets in a timely manner and properly document resolutions.

· Serve as primary onsite contact for technology related issues for designated BrightView offices.

· Setup, installation and tracking of computer systems and peripherals

· Assist in configuration and ongoing monitoring of the local telecommunication and networking systems.

· When appropriate, work with vendors to resolve any outages or issues.

· Assist in developing relevant user-training materials, system policies, procedures, and best practices.

· Must be self-motivated and able to complete tickets and tasks with minimal supervision within expected timeframes

· Customer service focused, confident dealing with all levels of users

Skills & Qualifications

Required Education/Degree:

High school diploma or equivalent

Associate or bachelor's degree in information technology related field or comparable experience preferred

Required Certification/License:

A+, N+, or Microsoft 365 Fundamentals all are a plus

Required Work Experience:

2 - 5 years experience working in IT support group required

1 year experience working in the healthcare industry preferred.

The individual must have experience with the following systems, applications or devices:

· Windows 10 desktop operating systems. Familiarity with Windows 11 a plus.

· Microsoft Office 365

· iOS, and Android Mobile Device Management a plus

· LAN/WAN networking technologies a plus

· Experience with VoIP phone systems a plus

Other Duties:

Note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Job Number: 10963

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