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Director of Outreach JobNorwood, OH

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Why You'll Love This Job

BrightView was founded to give the people in our communities two things: help and hope. If you want to do the same, we would love for you to join our dynamic, rapidly growing organization and help us make a difference in hundreds of lives every single day.

The Director of Outreach is responsible for leading and managing a team of sales liaisons ensuring profitable growth in revenue through planning, execution, support, and management of a dynamic team. This individual will be dedicated to growing the company’s presence through hands-on outreach and sales management, focused referral generation, training and development, and strategic brand-building initiatives. 

Candidate Profile:

The individual for this position must have demonstrated prior sales management experience in a services field. The successful candidate must be professional, collaborative, analytical, assertive, and dynamic. Must have experience teaching and developing others through education, collaboration, and leading by example. . This position requires an experienced leader and creative thinker with outstanding interpersonal and communication skills and demonstrated team success.


  • Collaborating with senior management to establish and execute community engagement strategy and sales goal for the assigned territory
  • Managing a highly successful Outreach (sales) team in order to drive census, maximize revenue and meet or exceed department and corporate related goals
  • Assisting in recruiting/hiring, onboarding and training of support/COM staff within region
  • Improving Brightview’s market position by understanding the competitive landscape, identifying new business opportunities, and building upon key stakeholder relationships
  • Strategic data management and review – providing direction and support to site-based Outreach Managers
  • Consistent achievement of weekly, monthly and quarterly outreach metrics

Job Duties:

  • Understand the Mission of Brightview and ensure alignment of regional based activity
  • Assist in strategic planning/department goal setting and regional objectives
  • Provide hands-on direction and support to site-based Outreach Managers in developing key accounts, presentations and achieving target growth objectives
  • Forecast and evaluate annual, quarterly and monthly goals, analyze data to report on outcomes
  • Utilize available tools/platforms to continually monitor/track KPI’s and trends
  • Establish clear expectations for communication and activity objectives with COMs
  • Conduct regional sales meetings and continued education programs
  • Hold frequent performance reviews with team to provide constructive feedback
  • Manage and supervise team to make sure they are on track to achieve objectives
  • Lead, motivate and inspire performance beyond expectations, celebrate achievements
  • Train new hires on company processes and procedures
  • Assist in new market development and evaluation
  • Assist COM’s in developing appropriate market coverage and strategy
  • Understand the competitive landscape
  • Keep abreast of industry developments and applications at regional level
  • Attend key presentations and industry trade shows/events as needed

Skills & Qualifications

Preferred Qualifications:

·       Bachelor’s degree in business, marketing, or related field preferred

·       5+ years sales experience

·       Experience developing and training a high performing teams

·       Ability to manage multiple accounts effectively

·       Leadership and proven management skills

·       Ability to perform in a fast-paced environment of rapid growth and change

·       Data analytics/sales forecasting experience

·       Excellent communication skills, professionalism, and integrity

·       Comfortable with some travel

·       Results driven, proactive individual

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Job Number: 6845

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