job category: Dayton

OPERATIONS DIRECTOR

Are you a dynamic leader ready to make a transformative impact in addiction medicine? BrightView is seeking an Operations Director to facilitate the clinic workflow and lead the daily operations of our treatment facility collaborating with medical, behavioral health, nursing, and operations professionals. In this pivotal role, in conjunction with regional and company leadership, you will oversee the treatment center, ensuring an exemplary patient experience in addiction medicine while fostering a collaborative and team-centric environment. If you are interested in serving others and being an instrumental part of a high performing team, we invite you to join us in our mission and apply today!

RESPONSIBILITIES:

• CLINIC OPERATIONS MANAGEMENT:
  • Leads and manages all aspects of patient flow and clinic operations.
  • Executes on BrightView’s operations playbook for the clinic.
  • Plans, leads, and delivers regular team meetings.
• PATIENT EXPERIENCE AND CARE DELIVERY:
  • Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
  • Identifies and facilitates resolution of issues and conflicts within the center.
  • Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• PERSONNEL MANAGEMENT AND DEVELOPMENT:
  • Effectively manages all site-level personnel across multiple professional disciplines.
  • Cultivates staff development and sets clear expectations for performance.
  • Establishes staff performance improvement plans and redirection/retraining efforts.
• COLLABORATION AND PARTNERSHIPS:
  • Develops community partnerships in collaboration with BrightView’s Outreach teams.
  • Ensures proper collaboration with the Quality department partner.
  • Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• COMPLIANCE AND TRAININGS
  • Follows and enforces all federal, state, and local healthcare requirements.
  • Responsible for new staff onboarding and training.

KNOWLEDGE SKILLS, AND ABILITIES

• Demonstrated management and leadership capabilities, ability to build a team-centric environment with colleagues.
• Able to cultivate collaboration amongst staff in a multidisciplinary healthcare environment.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient and teammate needs with a sense of urgency.
• Consistently demonstrates professionalism and gracefully manages conflict, setting an example for staff.
• Adaptable and agile within a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Prior experience with harm reduction a plus.

OPERATIONS DIRECTOR

Are you a dynamic leader ready to make a transformative impact in addiction medicine? BrightView is seeking an Operations Director to facilitate the clinic workflow and lead the daily operations of our treatment facility collaborating with medical, behavioral health, nursing, and operations professionals. In this pivotal role, in conjunction with regional and company leadership, you will oversee the treatment center, ensuring an exemplary patient experience in addiction medicine while fostering a collaborative and team-centric environment. If you are interested in serving others and being an instrumental part of a high performing team, we invite you to join us in our mission and apply today!

RESPONSIBILITIES:

• CLINIC OPERATIONS MANAGEMENT:
  • Leads and manages all aspects of patient flow and clinic operations.
  • Executes on BrightView’s operations playbook for the clinic.
  • Plans, leads, and delivers regular team meetings.
• PATIENT EXPERIENCE AND CARE DELIVERY:
  • Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
  • Identifies and facilitates resolution of issues and conflicts within the center.
  • Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• PERSONNEL MANAGEMENT AND DEVELOPMENT:
  • Effectively manages all site-level personnel across multiple professional disciplines.
  • Cultivates staff development and sets clear expectations for performance.
  • Establishes staff performance improvement plans and redirection/retraining efforts.
• COLLABORATION AND PARTNERSHIPS:
  • Develops community partnerships in collaboration with BrightView’s Outreach teams.
  • Ensures proper collaboration with the Quality department partner.
  • Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• COMPLIANCE AND TRAININGS
  • Follows and enforces all federal, state, and local healthcare requirements.
  • Responsible for new staff onboarding and training.

KNOWLEDGE SKILLS, AND ABILITIES

• Demonstrated management and leadership capabilities, ability to build a team-centric environment with colleagues.
• Able to cultivate collaboration amongst staff in a multidisciplinary healthcare environment.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient and teammate needs with a sense of urgency.
• Consistently demonstrates professionalism and gracefully manages conflict, setting an example for staff.
• Adaptable and agile within a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Prior experience with harm reduction a plus.

About BrightView Health

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.

We continue to grow our presence nationwide as we stay committed to serving patients and saving lives!

Position Summary:

The Advanced Practitioner will be responsible for providing medical services in collaboration

with a licensed physician. The Advance Practitioner will implement treatment plans in

coordination with the supervising physician and inform patients about the medical

components of their treatment. The goal of this position is to be a key component of the

integrated care team that provides high quality comprehensive care to each of our patients.

Job Responsibilities:

• Mentor and conduct professional development activities in medical subjects relevant to the patient’s treatment.

• Participate in all trainings as required by federal, state, local, and accrediting agencies and comply with all accrediting, federal, state, and local regulatory agency requirements.

• Develop and present training content for education on various medical topics relevant to

substance use disorders and general good health practices.

• Perform medical services within the scope of his/her education, training, and expertise.

• Ensure implementation of medical quality health standard for both patients and employees.

• Provide medical input into overall program philosophy, treatment services, and patient

care.

• Provide a response to emergency care providers when they require consultation for one of

the program patients.

• Collaborate whenever necessary with other physicians, clinics or hospitals participating in the treatment of program patients.

• Attend weekly treatment team meetings, as well as outside seminars and training.

• Hold a basic understanding of drug/alcohol abuse and addiction and keep updated on

current drug abuse and treatment information.

• Develop professional, helpful, and effective relationships with patients, team members, and constituents.

• Ensure treatment center meets all accreditation standards related to medical, health, and

safety issues.