job category: Lancaster

COMMUNITY OUTREACH MANAGER

Are you a dynamic and results-driven professional with a passion for making a positive impact in the community? BrightView, a leading provider of addiction treatment services, is seeking a dedicated and strategic individual to fill the role of Community Outreach Manager. As a critical member of our development team, you will play a key role in driving the success of BrightView by fostering relationships, engaging communities, and implementing outreach strategies in the markets that we serve. If you are enthusiastic about building partnerships, increasing brand awareness, and contributing to the growth of an organization committed to transforming lives, we invite you to bring your skills and passion to our team. Join us in making a difference and become an integral part of BrightView’s mission to provide exceptional care and support to those in need. Apply today to be a catalyst for positive change!

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RESPONSIBILITIES:

• RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
  • Identify, establish, and maintain relationships with key potential referral partners.
  • Act as a liaison for external marketing campaigns and advertisements.
  • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other stakeholders to develop/maintain clear pathways for patient access to treatment.
• COMMUNITY ENGAGEMENT AND EDUCATION:
  • Develop in-depth knowledge of BrightView’s service offerings and maintain clear pathways for patients to enter treatment.
  • Actively engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness in the marketplace.
• STRATEGIC PLANNING AND MISSION ALIGNMENT:
  • Understand the mission of BrightView and align outreach efforts accordingly.
  • Identify relevant trends and market opportunities for strategic planning.
  • Develop and implement outreach activities, campaigns, and strategies aligned with the organization’s mission.
• COMMUNICATION AND DOCUMENTATION
  • Serve as a spokesperson/representative for the BrightView organization at meetings and special events, implementing outreach strategies and communications.
  • Provide guidance and development on marketing materials to support outreach efforts.
  • Maintain accurate recordkeeping duties and support for contact management, trend analysis, and reporting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to achieve sales or business development objectives.
• Active knowledge of addiction medicine/behavioral health industry/markets
• Outgoing personality, ability to connect and engage people openly and build rapport.
• Ability to work independently as well as collaboratively with various teams.
• Ability to travel when needed and flexibility in scheduling. 
• Excellent communication skills, time management and ability to utilize reporting and CRM software platforms.

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

Licensed Practical Nurse

Are you a dedicated and experienced Licensed Practical Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate LPN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES

• NURSING CARE/ MEDICATION ADMINISTRATION:
  • Administers/dispenses medication and injections according to accepted nursing practice guidance.
  • Manages patient medication preselection and drug administration.
  • Performs initial inductions and provide medical services as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Conducts assessments and monitors vital signs for dose changes.
  • Educate patients related to treatment, health, and safety policies.
• COORDINATION AND COMMUNICATION:
  • Schedules appointments and document no-shows in system.
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
  • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
• DOCUMENTATION AND COMPLIANCE:
  • Accurately maintains, monitors, and reconciles medication inventory.
  • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
  • Completes documentation using the designated EMR. 

KNOWLEDGE SKILLS, AND ABILITIES

• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Strong attention to detail and sense of urgency
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

BEHAVIORAL HEALTH THERAPIST

 
Join our dynamic team as a Therapist where your passion for helping individuals on their journey to recovery will find purpose. As a Therapist, you will play a pivotal role in providing compassionate and evidence-based therapy to those seeking support for substance abuse. If you are dedicated to making a meaningful impact, thrive in a collaborative and supportive environment, and are committed to the highest standards of care, we invite you to contribute to our mission of fostering positive change in the lives of those affected by addiction. Take the next step in your career and be part of a team that is dedicated to transforming lives and creating a path to lasting recovery. 

RESPONSIBILITIES: 

• CLINICAL CARE: 
  • Plan and conduct group therapy sessions and patient intake assessments. 
  • Assist with treatment planning and review progress towards treatment plan goals. 
  • Provide crisis and de-escalation techniques. 
  • Establish treatment plans at the individual patient level. 
  • Consistently provide primarily independent therapy sessions for patients with  Substance Use Disorder. 
  • Demonstrate competency for individual counseling. 
  • Conduct occasional individual counselor sessions as appropriate to competency level. 
     
• COORDINATION AND COLLABORATION
  • Coordinate patient care with the onsite multidisciplinary team. 
  • Attend required meetings, including on-site staff meetings, supervision, multidisciplinary team meetings, individual and group supervision, and quarterly in-service. 
  • Carry and effectively manage a caseload of patients. 
     
• DOCUMENTATION AND COMPLIANCE
  • Timely and comprehensively document all necessary treatment data into the electronic patient health record. 
  • Ensure adherence to all necessary regulatory and company compliance requirements. 
     
• TRAINING AND MENTORSHIP 

• Provide occasional training/onboarding support for new hire Counselor I. 
• Offer training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics. 

KNOWLEDGE SKILLS, AND ABILITIES 

• Excellent verbal and written communication skills 
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients. 
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency. 
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment. 
• Adaptable and agile within a dynamic work environment 
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred. 
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements. 
• Familiarity with HIPAA and 42-CFR Part 2 desired 
• Prior experience with harm reduction a plus