Patient Services RepresentativeLexington, KY

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Why You’ll Love This Job

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

  • ADMINISTRATIVE DUTIES:
    • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
    • Schedule and confirm patient appointments.
    • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
  • COORDINATION AND COMMUNICATION:
    • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
    • Attend required meetings/huddles and collaboration within clinic team.
  • DOCUMENTATION AND COMPLIANCE:
    • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
    • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

 

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE
    • Preferred: 2+ years of prior front desk experience.

 

  • EDUCATION:
    • Required: Highschool Diploma or equivalent.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match.
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

 

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 9694

Addiction Nurse – LPNLexington, KY

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Why You’ll Love This Job

Licensed Practical Nurse

Are you a dedicated and experienced Licensed Practical Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate LPN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES

  • NURSING CARE/ MEDICATION ADMINISTRATION:
    • Administers/dispenses medication and injections according to accepted nursing practice guidance.
    • Manages patient medication preselection and drug administration.
    • Performs initial inductions and provide medical services as needed.
  • TREATMENT PLANNING AND PROGRESS MONITORING:
    • Conducts assessments and monitors vital signs for dose changes.
    • Educate patients related to treatment, health, and safety policies.
  • COORDINATION AND COMMUNICATION:
    • Schedules appointments and document no-shows in system.
    • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
    • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
  • DOCUMENTATION AND COMPLIANCE:
    • Accurately maintains, monitors, and reconciles medication inventory.
    • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
    • Completes documentation using the designated EMR. 

KNOWLEDGE SKILLS, AND ABILITIES

  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
  • Competent at working with a diverse population of colleagues and patients
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Strong attention to detail and sense of urgency
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
  • Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
  • Familiarity with HIPAA 42-CFR Part 2 desired
  • Prior experience with harm reduction a plus

Skills & Qualifications

QUALIFICATIONS

  • EXPERIENCE:
    • Required: minimum of 1 year of nursing experience, preferably in drug/alcohol or psychiatric setting.
    • Preferred: 2+ years of nursing experience, preferably in drug/alcohol or psychiatric setting.
  • EDUCATION:
    • Required: Associates Degree in Nursing, (NDA), Bachelor of Science in Nursing (BSN), or Licensed Practical Nurse (LPN) with State Medication Administration Certification

LICENSES AND CERTIFICATIONS

  • REQUIRED: State Licensed Practical Nursing License.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 8949

Director of OutreachLexington, KY

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Why You’ll Love This Job

BrightView was founded to give the people in our communities two things: help and hope. If you want to do the same, we would love for you to join our dynamic, rapidly growing organization and help us make a difference in hundreds of lives every single day.

The Outreach Director is responsible for leading and managing a team of Community Outreach Managers within a specified area, ensuring profitable growth in revenue through planning, execution and sales management of a supportive team. This individual will be dedicated to growing the company’s community presence through hands-on outreach management, focused referral generation and strategic brand building initiatives.

Candidate Profile:
The successful candidate must be professional, collaborative and assertive and have working knowledge of the business aspects of the outpatient addiction medicine and behavioral health industry. The ability to communicate and influence others through collaboration and education is essential. The individual for this position must have demonstrated prior sales or outreach management experience in healthcare services. This position requires an experienced leader and creative thinker with outstanding interpersonal and communication skills and demonstrated team success.

Responsibilities:

  • Collaborating with senior management to establish and execute community engagement strategy and sales goal for the assigned territory
  • Managing a highly successful Outreach (sales) team in order to drive census, maximize revenue and meet or exceed department and corporate related goals
  • Assisting in recruiting/hiring, onboarding and training of support/COM staff within region
  • Improving Brightview’s market position by understanding the competitive landscape, identifying new business opportunities, and building upon key stakeholder relationships
  • Strategic data management and review – providing direction and support to site-based Outreach Managers
  • Consistent achievement of weekly, monthly and quarterly outreach metrics

Job Duties:

  • Understand the Mission of Brightview and ensure alignment of regional based activity
  • Assist in strategic planning/department goal setting and regional objectives
  • Provide hands-on direction and support to site-based Outreach Managers in developing key accounts, presentations and achieving target growth objectives
  • Forecast and evaluate annual, quarterly and monthly goals, analyze data to report on outcomes
  • Utilize available tools/platforms to continually monitor/track KPI’s and trends
  • Establish clear expectations for communication and activity objectives with COMs
  • Conduct regional sales meetings and continued education programs
  • Hold frequent performance reviews with team to provide constructive feedback
  • Manage and supervise team to make sure they are on track to achieve objectives
  • Lead, motivate and inspire performance beyond expectations, celebrate achievements
  • Train new hires on company processes and procedures
  • Assist in new market development and evaluation
  • Assist COM’s in developing appropriate market coverage and strategy
  • Understand the competitive landscape
  • Keep abreast of industry developments and applications at regional level
  • Attend key presentations and industry trade shows/events as needed

Skills & Qualifications

Preferred Qualifications:
Bachelor’s degree in business, marketing or related field preferred
3+ years sales or marketing experience
Ability to manage multiple accounts effectively
Leadership and proven management skills
Ability to perform in a fast-paced environment of rapid growth and change
Data analytics/sales forecasting experience
Excellent communication skills, professionalism and integrity
Comfortable with some travel
Results driven, proactive individual

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Job Number: 8445

Behavioral Health SupervisorLexington, KY

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Why You’ll Love This Job

This role covers both Lexington, KY, and Paris, KY locations. 
 

BEHAVIORAL HEALTH SUPERVISOR

Are you a dedicated and experienced Behavioral Health professional with a passion for helping individuals on their recovery journey? We’re seeking a proactive and compassionate Behavioral Health Supervisor to help guide our treatment team. If you thrive in a dynamic healthcare environment, possess a deep understanding of addiction therapy, and are committed to providing quality care, you’ll be instrumental in shaping the future of our therapeutic programs. Join us in making a meaningful impact on the lives of those seeking recovery. Apply now and be a key player in our mission to support individuals on their path to wellness!

RESPONSIBILITIES:

  • BEHAVIORAL HEALTH LEADERSHIP:
    • Provide direct patient care alongside supervision for behavioral health staff.
    • Offer expertise on best practices and guidelines.
    • Evaluate treatment plans, documentation, and services.
  • PERFORMANCE MANAGEMENT:
    • Ensure teams meet performance measures in compliance.
    • Prioritize the patient experience while maintaining compliance.
  • TRAINING AND ONBOARDING:
    • Oversee onboarding and training for new hires.
    • Implement policies, workflows, and trainings.
  • COLLABORATION AND COMMUNICATION:
    • Participate in and occasionally lead meetings and in-services.
    • Partner with Operations Director for proper care.
    • Provide updates on recruitment progress and market insights.
  • COMPLIANCE MANAGEMENT
    • Adhere to and manage compliance for supervision activities.
    • Embrace and promote a culture of compliance.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent communication skills.
  • High empathy and compassion for patients.
  • Competent in working with a diverse population.
  • Team player and natural problem solver.
  • Adaptable and agile in a dynamic environment.
  • Technologically capable, MS Office familiarity preferred.
  • Strong commitment to compliance and integrity.
  • Emerging leadership capabilities and early project management potential.

Skills & Qualifications

QUALIFICATIONS:

  • EXPERIENCE
    • Required
      • 5+ years’ experience in a related field.
    • Preferred
      • 1+ years’ experience as a Therapist at BrightView, or relevant experience.
      • Prior supervision experience.
  • EDUCATION
    • Required
      • Consistent with state-level regulation and requirements, at minimum a Master’s Degree
    • Preferred
      • Master’s Degree

LICENSES AND CERTIFICATIONS

  • REQUIRED
    • Active licensure consistent with state-level regulatory requirements, at minimum independently licensed with supervision designation, e.g. LCSW-S, LMFT-S, LCADC-S, LPCC-S in Kentucky.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match. 
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field 

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Apply Now

Job Number: 8465