job category: Newport News

COMMUNITY OUTREACH MANAGER

Are you a dynamic and results-driven professional with a passion for making a positive impact in the community? BrightView, a leading provider of addiction treatment services, is seeking a dedicated and strategic individual to fill the role of Community Outreach Manager. As a critical member of our development team, you will play a key role in driving the success of BrightView by fostering relationships, engaging communities, and implementing outreach strategies in the markets that we serve. If you are enthusiastic about building partnerships, increasing brand awareness, and contributing to the growth of an organization committed to transforming lives, we invite you to bring your skills and passion to our team. Join us in making a difference and become an integral part of BrightView’s mission to provide exceptional care and support to those in need. Apply today to be a catalyst for positive change!

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RESPONSIBILITIES:

• RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
  • Identify, establish, and maintain relationships with key potential referral partners.
  • Act as a liaison for external marketing campaigns and advertisements.
  • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other stakeholders to develop/maintain clear pathways for patient access to treatment.
• COMMUNITY ENGAGEMENT AND EDUCATION:
  • Develop in-depth knowledge of BrightView’s service offerings and maintain clear pathways for patients to enter treatment.
  • Actively engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness in the marketplace.
• STRATEGIC PLANNING AND MISSION ALIGNMENT:
  • Understand the mission of BrightView and align outreach efforts accordingly.
  • Identify relevant trends and market opportunities for strategic planning.
  • Develop and implement outreach activities, campaigns, and strategies aligned with the organization’s mission.
• COMMUNICATION AND DOCUMENTATION
  • Serve as a spokesperson/representative for the BrightView organization at meetings and special events, implementing outreach strategies and communications.
  • Provide guidance and development on marketing materials to support outreach efforts.
  • Maintain accurate recordkeeping duties and support for contact management, trend analysis, and reporting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to achieve sales or business development objectives.
• Active knowledge of addiction medicine/behavioral health industry/markets
• Outgoing personality, ability to connect and engage people openly and build rapport.
• Ability to work independently as well as collaboratively with various teams.
• Ability to travel when needed and flexibility in scheduling. 
• Excellent communication skills, time management and ability to utilize reporting and CRM software platforms.

OPERATIONS DIRECTOR

Are you a dynamic leader ready to make a transformative impact in addiction medicine? BrightView is seeking an Operations Director to facilitate the clinic workflow and lead the daily operations of our treatment facility collaborating with medical, behavioral health, nursing, and operations professionals. In this pivotal role, in conjunction with regional and company leadership, you will oversee the treatment center, ensuring an exemplary patient experience in addiction medicine while fostering a collaborative and team-centric environment. If you are interested in serving others and being an instrumental part of a high performing team, we invite you to join us in our mission and apply today!

RESPONSIBILITIES:

• CLINIC OPERATIONS MANAGEMENT:
  • Leads and manages all aspects of patient flow and clinic operations.
  • Executes on BrightView’s operations playbook for the clinic.
  • Plans, leads, and delivers regular team meetings.
• PATIENT EXPERIENCE AND CARE DELIVERY:
  • Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
  • Identifies and facilitates resolution of issues and conflicts within the center.
  • Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• PERSONNEL MANAGEMENT AND DEVELOPMENT:
  • Effectively manages all site-level personnel across multiple professional disciplines.
  • Cultivates staff development and sets clear expectations for performance.
  • Establishes staff performance improvement plans and redirection/retraining efforts.
• COLLABORATION AND PARTNERSHIPS:
  • Develops community partnerships in collaboration with BrightView’s Outreach teams.
  • Ensures proper collaboration with the Quality department partner.
  • Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• COMPLIANCE AND TRAININGS
  • Follows and enforces all federal, state, and local healthcare requirements.
  • Responsible for new staff onboarding and training.

KNOWLEDGE SKILLS, AND ABILITIES

• Demonstrated management and leadership capabilities, ability to build a team-centric environment with colleagues.
• Able to cultivate collaboration amongst staff in a multidisciplinary healthcare environment.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient and teammate needs with a sense of urgency.
• Consistently demonstrates professionalism and gracefully manages conflict, setting an example for staff.
• Adaptable and agile within a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Prior experience with harm reduction a plus.