job category: Reidsville

OPERATIONS DIRECTOR

Are you a dynamic leader ready to make a transformative impact in addiction medicine? BrightView is seeking an Operations Director to facilitate the clinic workflow and lead the daily operations of our treatment facility collaborating with medical, behavioral health, nursing, and operations professionals. In this pivotal role, in conjunction with regional and company leadership, you will oversee the treatment center, ensuring an exemplary patient experience in addiction medicine while fostering a collaborative and team-centric environment. If you are interested in serving others and being an instrumental part of a high performing team, we invite you to join us in our mission and apply today!

RESPONSIBILITIES:

• CLINIC OPERATIONS MANAGEMENT:
  • Leads and manages all aspects of patient flow and clinic operations.
  • Executes on BrightView’s operations playbook for the clinic.
  • Plans, leads, and delivers regular team meetings.
• PATIENT EXPERIENCE AND CARE DELIVERY:
  • Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
  • Identifies and facilitates resolution of issues and conflicts within the center.
  • Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• PERSONNEL MANAGEMENT AND DEVELOPMENT:
  • Effectively manages all site-level personnel across multiple professional disciplines.
  • Cultivates staff development and sets clear expectations for performance.
  • Establishes staff performance improvement plans and redirection/retraining efforts.
• COLLABORATION AND PARTNERSHIPS:
  • Develops community partnerships in collaboration with BrightView’s Outreach teams.
  • Ensures proper collaboration with the Quality department partner.
  • Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• COMPLIANCE AND TRAININGS
  • Follows and enforces all federal, state, and local healthcare requirements.
  • Responsible for new staff onboarding and training.

KNOWLEDGE SKILLS, AND ABILITIES

• Demonstrated management and leadership capabilities, ability to build a team-centric environment with colleagues.
• Able to cultivate collaboration amongst staff in a multidisciplinary healthcare environment.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient and teammate needs with a sense of urgency.
• Consistently demonstrates professionalism and gracefully manages conflict, setting an example for staff.
• Adaptable and agile within a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Prior experience with harm reduction a plus.

COMMUNITY OUTREACH MANAGER

Are you a dynamic and results-driven professional with a passion for making a positive impact in the community? BrightView, a leading provider of addiction treatment services, is seeking a dedicated and strategic individual to fill the role of Community Outreach Manager. As a critical member of our development team, you will play a key role in driving the success of BrightView by fostering relationships, engaging communities, and implementing outreach strategies in the markets that we serve. If you are enthusiastic about building partnerships, increasing brand awareness, and contributing to the growth of an organization committed to transforming lives, we invite you to bring your skills and passion to our team. Join us in making a difference and become an integral part of BrightView’s mission to provide exceptional care and support to those in need. Apply today to be a catalyst for positive change!

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RESPONSIBILITIES:

• RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
  • Identify, establish, and maintain relationships with key potential referral partners.
  • Act as a liaison for external marketing campaigns and advertisements.
  • Establish and maintain effective relationships with local, state, and federal agencies, employers, and other stakeholders to develop/maintain clear pathways for patient access to treatment.
• COMMUNITY ENGAGEMENT AND EDUCATION:
  • Develop in-depth knowledge of BrightView’s service offerings and maintain clear pathways for patients to enter treatment.
  • Actively engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness in the marketplace.
• STRATEGIC PLANNING AND MISSION ALIGNMENT:
  • Understand the mission of BrightView and align outreach efforts accordingly.
  • Identify relevant trends and market opportunities for strategic planning.
  • Develop and implement outreach activities, campaigns, and strategies aligned with the organization’s mission.
• COMMUNICATION AND DOCUMENTATION
  • Serve as a spokesperson/representative for the BrightView organization at meetings and special events, implementing outreach strategies and communications.
  • Provide guidance and development on marketing materials to support outreach efforts.
  • Maintain accurate recordkeeping duties and support for contact management, trend analysis, and reporting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to achieve sales or business development objectives.
• Active knowledge of addiction medicine/behavioral health industry/markets
• Outgoing personality, ability to connect and engage people openly and build rapport.
• Ability to work independently as well as collaboratively with various teams.
• Ability to travel when needed and flexibility in scheduling. 
• Excellent communication skills, time management and ability to utilize reporting and CRM software platforms.

BEHAVIORAL HEALTH COUNSELOR 

Are you a dedicated and experienced Counselor with a passion for assisting individuals on their journey towards recovery? We’re looking for a proactive and compassionate Counselor to contribute to our treatment team. If you excel in a dynamic counseling environment, possess a profound understanding of addiction therapy, and are committed to delivering quality care, your role will be crucial in shaping the future of our therapeutic programs. Join us in making a meaningful impact on the lives of those seeking recovery. Apply now and become a key contributor to our mission of supporting individuals on their path to wellness! 

RESPONSIBILITIES: 

• CLINICAL CARE: 
  • Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines. 
  • Provide crisis and de-escalation techniques. 
  • Conduct individual counselor sessions as appropriate to competency level. 
• TREATMENT PLANNING AND PROGRESS MONITORING: 
  • Assist with treatment planning. 
  • Review progress towards treatment plan goals. 
• COORDINATION AND COMMUNICATION: 
  • Coordinate patient care with the onsite multidisciplinary team. 
  • Ensure timely care delivery, meeting performance standards, and ensuring a high-quality patient experience. 
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings. 
  • Carry and effectively manage a caseload of patients. 

• DOCUMENTATION AND COMPLIANCE: 
  • Timely and comprehensively document all necessary treatment data into the electronic patient health record. 
  • Follow adherence to all necessary regulatory and company compliance requirements. 
  • Attend required meetings, including individual and group supervision, and quarterly in-service. 

KNOWLEDGE SKILLS, AND ABILITIES 

• Excellent verbal and written communication skills 
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients 
• Competent at working with a diverse population of colleagues and patients 
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency 
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment 
• Adaptable and agile within a dynamic work environment 
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred 
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements 
• Familiarity with HIPAA and 42-CFR Part 2 desired 
• Prior experience with harm reduction a plus 

About BrightView Health

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.

We continue to grow our presence nationwide as we stay committed to serving patients and saving lives!

Position Summary:

The Advanced Practitioner will be responsible for providing medical services in collaboration

with a licensed physician. The Advance Practitioner will implement treatment plans in

coordination with the supervising physician and inform patients about the medical

components of their treatment. The goal of this position is to be a key component of the

integrated care team that provides high quality comprehensive care to each of our patients.

Job Responsibilities:

• Mentor and conduct professional development activities in medical subjects relevant to the patient’s treatment.

• Participate in all trainings as required by federal, state, local, and accrediting agencies and comply with all accrediting, federal, state, and local regulatory agency requirements.

• Develop and present training content for education on various medical topics relevant to

substance use disorders and general good health practices.

• Perform medical services within the scope of his/her education, training, and expertise.

• Ensure implementation of medical quality health standard for both patients and employees.

• Provide medical input into overall program philosophy, treatment services, and patient

care.

• Provide a response to emergency care providers when they require consultation for one of

the program patients.

• Collaborate whenever necessary with other physicians, clinics or hospitals participating in the treatment of program patients.

• Attend weekly treatment team meetings, as well as outside seminars and training.

• Hold a basic understanding of drug/alcohol abuse and addiction and keep updated on

current drug abuse and treatment information.

• Develop professional, helpful, and effective relationships with patients, team members, and constituents.

• Ensure treatment center meets all accreditation standards related to medical, health, and

safety issues.