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Lead Patient Access Specialist JobNorwood, OH

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Why You'll Love This Job

Position Summary: 

The Lead Patient Access Specialist works directly with the Director of Patient Access to ensure the smooth operation and communication of inter-department services. He/she reports to the Director of Patient Access on all matters pertaining to his/her duties. The Lead Patient Access Specialist completes the day-to-day duties surrounding new patient intake, insurance verification, and initial appointment scheduling. This individual is responsible for assisting in the contact center, scheduling staff appointments, activities, and meeting utilization goals. The Lead Patient Access Specialist ensures that staff have all the necessary information needed to appropriately schedule/distribute work for all clinical operations and will have a solid understanding of the clinical operations of BrightView as it pertains to the BrightView Patient Contact Center work flow. This person may handle more complex or escalated issues as they arise with both staff and patients and will work with the Director of Patient Access to effectively identify root cause and solve problems. The Lead Patient Access Specialist must be familiar with a variety of the medical field's concepts, practices, and procedures. This position relies on extensive experience and judgment to plan and accomplish the day-to-day goals. The ability to perform a variety of tasks at a given time is critical. 

Essential Job Duties: 

  • Initiates new and existing patient scheduling requests 

  • Conducts new patient intake and scheduling procedures 

  • Conducts daily review of all scheduling 

  • Communicates with Operations Directors and medical providers regarding scheduling issues 

  • Manages the provider calendars for all offices 

  • Understands the patient scheduling guidelines 

  • Understands the patient scheduling process in the EMR 

  • Ensures all Patient Access Specialists have most current calendars and other guidelines 

  • Provides excellent customer service quality in scheduling 

  • Implements directives from the Director of Patient Access 

  • Provides technical on-site support for all offices as deemed by the Director of Patient Access 

  • Provides comprehensive data analysis on key business drives and metrics 

  • Provides training to new Patient Access Specialists 

  • Provides training to all staff regarding contact center best practices as required by the Director of Patient Access 

  • Participate in special projects and/or assignments as requested by the Director of Patient Access 

Skills & Qualifications

Required Education/Degree: 

High School Diploma or equivalent 

Required Certification/License: 

Must hold and maintain a valid driver’s license 

Required Work Experience: 

2 to 5 Years 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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Job Number: 5406

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