Operations Director – Middletown, OH

OPERATIONS DIRECTOR

Are you a dynamic leader ready to make a transformative impact in addiction medicine? BrightView is seeking an Operations Director to facilitate the clinic workflow and lead the daily operations of our treatment facility collaborating with medical, behavioral health, nursing, and operations professionals. In this pivotal role, in conjunction with regional and company leadership, you will oversee the treatment center, ensuring an exemplary patient experience in addiction medicine while fostering a collaborative and team-centric environment. If you are interested in serving others and being an instrumental part of a high performing team, we invite you to join us in our mission and apply today!

RESPONSIBILITIES:

• CLINIC OPERATIONS MANAGEMENT:
  • Leads and manages all aspects of patient flow and clinic operations.
  • Executes on BrightView’s operations playbook for the clinic.
  • Plans, leads, and delivers regular team meetings.
• PATIENT EXPERIENCE AND CARE DELIVERY:
  • Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
  • Identifies and facilitates resolution of issues and conflicts within the center.
  • Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• PERSONNEL MANAGEMENT AND DEVELOPMENT:
  • Effectively manages all site-level personnel across multiple professional disciplines.
  • Cultivates staff development and sets clear expectations for performance.
  • Establishes staff performance improvement plans and redirection/retraining efforts.
• COLLABORATION AND PARTNERSHIPS:
  • Develops community partnerships in collaboration with BrightView’s Outreach teams.
  • Ensures proper collaboration with the Quality department partner.
  • Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• COMPLIANCE AND TRAININGS
  • Follows and enforces all federal, state, and local healthcare requirements.
  • Responsible for new staff onboarding and training.

KNOWLEDGE SKILLS, AND ABILITIES

• Demonstrated management and leadership capabilities, ability to build a team-centric environment with colleagues.
• Able to cultivate collaboration amongst staff in a multidisciplinary healthcare environment.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient and teammate needs with a sense of urgency.
• Consistently demonstrates professionalism and gracefully manages conflict, setting an example for staff.
• Adaptable and agile within a dynamic work environment.
• Excellent verbal, written, and presentation skills.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements.
• Prior experience with harm reduction a plus.