Category: VA

CARE COORDINATOR

Join BrightView as a Care Coordinator and play a vital role in providing coordination, assessment, and treatment planning services to patients with substance use disorder (SUD). In this pivotal position, you will support BrightView’s patients by ensuring access to essential medical, social, educational, and community services necessary to meet their basic human needs. As a key member of our comprehensive care team, you will champion our patients’ ability to achieve stability and productivity for lasting recovery. If you’re passionate about making a difference in the lives of individuals struggling with SUD and thrive in a collaborative environment, we invite you to join us in our mission.

RESPONSIBILITIES:

• CLINICAL CARE:
  • Responsible for assessing patient eligibility for specific service needs.
  • Assist patients in accessing appropriate medical, social, educational, and employment resources.
  • Evaluate effectiveness of recommended services and adjusts recommendations as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Develop individualized integrated action plans for each patient.
  • Refer and connect patients and families with available resources, monitor adherence to recommendations, and follow up accordingly.
  • Monitor and ensure patients are seeing health care professionals outside of BrightView as outlined by the BrightView treatment plan.
  • Provide crisis and de-escalation techniques.
• COORDINATION AND COMMUNICATION:
  • Ensure patients have reliable, consistent transportation to BrightView and other care providers.
  • Attend required meetings including individual and group supervision, treatment team meetings and quarterly in-service meetings.
• DOCUMENTATION AND COMPLIANCE:
  • Complete detailed reports on needs assessments and care coordination activities.
  • Timely and comprehensively document all necessary care coordination data into the electronic patient health record, following adherence to all necessary regulatory and company compliance requirements.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

About BrightView Health

BrightView was founded to give the people in our communities two things: help and hope. We’re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.

We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.

We continue to grow our presence nationwide as we stay committed to serving patients and saving lives!

Position Summary:

The Medical Director supervises the medical operations of the treatment center and is medically responsible for oversight of all patients enrolled in the treatment program. The Medical Director provides direction for the medical team, including providers, and ensures coordination with the clinical counseling team. The Medical Director must be able to assess individuals applying for admission as well as the physical and mental stability for outpatient substance abuse treatment.

Job Responsibilities:

• Ensure the timely completion of admission physicals, annual physicals, medical histories, laboratory testing consistent with state and federal regulations, accreditation standards and sound medical practice

• Review appropriate laboratory results as well as medical documentation from other healthcare providers and manage each patient according to established best practice and accrediting and regulatory guidelines

• Screen patients for common medical co-morbidities and evaluate co-existing medical conditions to identify potential medication impact/drug interactions, to include over-the-counter (OTC) medications

• Prescribe and titrate the appropriate dosage of medications (including all forms of medically assisted treatment) consistent with the patient’s medical and addiction history

• Write medical orders based upon the individual needs of the patient and sign off on all medical orders within 72 hours. Review medical therapy and document those activities in the patient’s chart

• Provide or coordinate pharmacotherapy services to those patients who demonstrate need whenever necessary

• Collaborate and coordinate care with other physicians, clinics or hospitals participating in the treatment of program patients whenever necessary

• Provide medical input into overall treatment program philosophy, treatment services, and patient care when requested

• Provide consultation to medical, clinical, and administrative staff in formulation and implementation of each patient’s medical treatment

• Solicit feedback from clinical and administrative staff regarding patient requests and changes in patient behavior

• Conduct in-service training and community education (participate in and periodically lead community consultation and mental health education as it relates to substance abuse) as requested

• Assist in developing affiliations and collaborative relationships with community based medical providers

• Ensure that each patient receives adequate services addressing communicable diseases, including risk evaluation, clinically appropriate testing, and appropriate counseling related to testing

• Ensure treatment center meets all accreditation standards related to include medical, health, and safety issues, and other areas as assigned

• Provide medical training and supervision as related to for physicians and advanced practitioners where applicable working at the center

• Provide medical supervision and maintain records for Advanced Practitioner as required by state law

• Participate in peer reviews for BrightView Medical Directors and/or Program Physicians as requested to comply with accrediting agency requirements

• Provide input to Program Director on medication nurses’ annual performance evaluation on the medical aspects of their position, when required to comply with accrediting agency requirements

• Ensure adequate availability to respond in a timely manner to treatment center staff and emergency care providers when they require consultation for one of the program’s patients

• Achieve assigned treatment center specific annual goals and objectives

• Assist the Site Manager in the implementation and enforcement of Brightview’s Code of Ethics and Conduct

• Ensure that medical responsibility is covered during his/her absence.

• Inform the Site Manager of any anticipated or emergency absence(s) for approval. In the Site Manager’s absence, the Director of Operation and Senior Medical Director, will find coverage for the Medical Director in his/her temporary absence.

• This approved designee will ensure an adequate response to treatment center team and emergency care providers when they require consultation for one of the program’s patients

• Responsible for periodically conducting training and mentoring of medical staff and the treatment team regarding treatment best practices

• Responsible for providing mentoring and guidance by active participation in scheduled treatment team sessions

• Assist in activities that are otherwise identified by a member of the Senior Management

• Regulatory

• Comply with all federal, state, and local regulatory agency requirements

• Comply with all accrediting agency requirements

• Comply with the organization’s policy and procedure regarding the Licensed Independent Practitioner (LIP) credentialing process

• Report to the Corporate Medical Director (or CMO) and Director of Compliance and Quality Assurance any complaints, litigation, or any potential litigation related to his or her role as Medical Director at the treatment center

• Report to the Corporate Medical Director and Director of Compliance and Quality Assurance any investigations pending or ongoing related to his/her licensure

• Training

• Participate in all trainings as required by federal, state, local and accrediting agencies