job category: OH

Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

RESPONSIBILITIES:

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements

Licensed Practical Nurse

Are you a dedicated and experienced Licensed Practical Nurse with a passion for assisting individuals on their journey towards mental health and recovery? We’re seeking a proactive and compassionate LPN to join our Behavioral Health team. If you excel in a dynamic healthcare environment, possess a profound understanding of behavioral health disorders, and are committed to delivering quality care, your role will be pivotal in shaping the future of our treatment programs. Join us in making a meaningful impact on the lives of those seeking support and recovery. Apply now and become a key contributor to our mission of empowering individuals on their path to mental well-being!

RESPONSIBILITIES

• NURSING CARE/ MEDICATION ADMINISTRATION:
  • Administers/dispenses medication and injections according to accepted nursing practice guidance.
  • Manages patient medication preselection and drug administration.
  • Performs initial inductions and provide medical services as needed.
• TREATMENT PLANNING AND PROGRESS MONITORING:
  • Conducts assessments and monitors vital signs for dose changes.
  • Educate patients related to treatment, health, and safety policies.
• COORDINATION AND COMMUNICATION:
  • Schedules appointments and document no-shows in system.
  • Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
  • Signs and processes physician orders and enter notes in the Electronic Medical Record (EMR) and input flags.
• DOCUMENTATION AND COMPLIANCE:
  • Accurately maintains, monitors, and reconciles medication inventory.
  • Follow adherence to all necessary regulatory and company compliance requirements (HIPAA).
  • Completes documentation using the designated EMR. 

KNOWLEDGE SKILLS, AND ABILITIES

• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Strong attention to detail and sense of urgency
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes including EMR and MS Office Suite
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA 42-CFR Part 2 desired
• Prior experience with harm reduction a plus